How to Get a Live Person on Phone when Calling about Credit Disputes or Debts
Filed Under (Debt Problems) by admin on 28-03-2009
How to Get a Live Person On the Phone
Ok, you’ve written your dispute letters to the credit bureaus, verification letters to credit card companies or settlement offers to collection agencies and now you just want to talk to a real person. I receive calls every day asking me for information on how to get a live person at the credit reporting agencies. They seems to change their automated prompts all the time – and in my opinion this is to cut down on staff required to answer the telephone. Here are some tips on how to get a live person for any situation, not just for credit repair or debt settlement.
Finding a Number to Call
Look up the company on gethuman.com. This is a fairly well-maintained list of how to get past computer prompts. DialAHuman.com similiar to gethuman.com, it also lists the methods of getting a human. Hard to Find 800 Numbers: Check out this site to find numbers that will put you directly through to a person. Jigsaw Data Corp.: Use Jigsaw to call the CEO’s line, and you’re sure to get an answer. Disgruntled customers often post the phone numbers of company officials on consumer websites as revenge. Try phrases like “I hate company X” as a search term on Google or Yahoo!. You can also use the search terms like “Company X” and “president” or “officers”. The Securities and Exchange Commission have a complete list of company officers which are public record. You can search for these on EDGAR website.
What to Do and Say When You Call
Press the following keys to try to bypass the automatic prompt system: 0, #0, 0#, 00, #, *. You can also just try pressing all the numbers to confuse the system. Say the following terms at the voice prompt: “Prospective Member” “Agent” “Member” “Transfer” “Sales” “Operator” “Human” “Help” Mumble. The computer will not know what to do if it does not understand what you’re saying and will send you to a live agent. Speak Nonsense. This is my personal favorite. It also confuses the computer and it relieves some of my stress during customer service calls. Use Bad Language. Some company voice recognition software will put your call to the head of the line if they hear swearing. The same holds true for speaking loudly or shouting in the phone. They want really frustrated customers to get helped immediately. Do nothing. The system will think you’re on a dial phone and transfer you.
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